Your Ganen home, upgraded and supported again.
Ganen Smart Home (KAES) ceased its Singapore operations in 2024. Not able to download the app on your new phone? Devices have spoilt? We’ve got you covered. PassionHome migrates your existing Ganen setup to a supported system — Aqara or Tuya / Smart Life — and we keep your dimming. One company: supply, professional installation and full app setup.
Send us the exact message: “I need help with ganen smart home migration” — and we’ll take it from there.
If you’re a Ganen owner, here’s where you stand
GANEN SG Pte. Ltd. announced it would no longer be operational in 2024. If you’re a Ganen owner, a couple of things may have changed for you — and each one is straightforward for us to sort out:
New phone won’t run the app?
The Ganen app isn’t updated anymore, so a new or reset phone often can’t set it up. Easy fix — we move you to an app that’s always available to download.
A device stopped working?
If a module gives out, there are no Ganen spares — so we simply replace it and pair it into your new system.
Wiring could be neater?
Some Ganen installs are a little cramped or untidy. We tidy everything up and make it safe as part of the job.
“GANEN SG Pte. Ltd. will no longer be operational”
On 24 July 2024, Ganen customers received a closure notice by text. If this is the message you received from Ganen, you’re exactly who we can help. Here it is, as it was sent:
Dear Owner,
It is with a heavy heart to inform you that GANEN SG Pte. Ltd. will no longer be operational. It is with deep regret that we must bring an end to our company.
We want to take this opportunity to express our sincere gratitude for your trust and support throughout our journey.
The challenges we have faced over the past few months have been insurmountable. Despite our best efforts, we were unable to find a viable path forward. This outcome is as difficult for us to accept as it is for you to hear, and we are deeply sorry for any inconvenience this will cause. Please know that this decision was made after extensive deliberation, considering deeply the impact on all stakeholders involved.
We understand that some of your projects are still under warranty. Regrettably, we will no longer be able to, nor have the resources, to cover them under the existing terms.
We have reached out to another company who specialises in system integrations, and sought their help to render support to all Ganen clients should you require so. However, please note that their products and services will incur charges, as they are not related to GANEN SG Pte Ltd.
If you are interested in engaging them for servicing do let us know so we can get them to contact you directly. They will reach out to you within a week. Alternatively, you can find other vendors.
Thank you once again for your understanding and for being a part of our journey. We hope that our paths may cross again in the future under more favorable circumstances.
With heartfelt gratitude and deepest apologies,
GANEN Team
“Find other vendors” — that’s us. PassionHome is an independent smart-home specialist that migrates Ganen homes to a system that’s actually supported. WhatsApp us to start →
Your lights still work today
Ganen’s KAES kinetic and wireless switches talk to their receivers over a local 433MHz radio link, separate from the internet. So pressing a switch on the wall still turns your lights on and off, even with the app down.
What changes is the smart layer — the Ganen app isn’t updated anymore, so remote control, automations and installing it on a new phone can stop working, and if a module ever needs replacing there are no Ganen spares. The good news: there’s no rush. Everything keeps running while we plan your migration, and we move you across on your own timeline.
What we restore when we migrate you
✅ App control that’s actually supported — Aqara or Tuya / Smart Life, kept up to date.
✅ Automations, schedules & voice — Alexa, Google Home and more, working again.
✅ Dimming, kept — downlights and light strips still dim smoothly after migration.
✅ Manual fail-safe — switches that still work by hand if the network is ever down.
We recognise your Ganen / KAES modules
Ganen is a Tuya / Smart Life white-label system. Behind your walls and above your ceiling sit “kaes”-branded Wi-Fi controllers paired to battery-free kinetic switches. We’ve migrated these — here are the common modules and exactly how we replace each one.
| Your Ganen / KAES module | What it does | How we migrate it |
|---|---|---|
KRC309 Wireless Wi-Fi Controller | On/off relay for lighting (up to 5A / LED 600W) | Replaced with an Aqara or Tuya smart relay / smart switch — app + voice restored. |
KRC410 Dimming Wi-Fi Controller | Inline LED dimming up to 100W — typically your downlights | Replaced with a supported smart dimmer — downlight dimming retained. |
KRC411 Dimming Wi-Fi Controller | 0–10V dim signal to your LED drivers — typically your light strips / cove lighting | Replaced with the SmartGeez M9 dimmer switch — light-strip dimming retained, plus manual on/off and finger-slide dimming even when the network is down. |
| KAES kinetic wall switches | Battery-free 433MHz wall switches | Replaced with neat battery-operated smart wireless switches — no rewiring of the wall needed. |
Dimmable LED drivers PE-BL36TV24 / PE-BL50TV24 | Constant-voltage 0–10V dimmable drivers | Kept — we drive them with the new dimmer, so your existing lights and dimming carry over. |
Got a module not listed here? Send us a photo of the label on WhatsApp and we’ll tell you exactly what it is and how we’d migrate it.
The SmartGeez M9 dimmer — your offline safety net
To replace the Ganen KRC411 dimming controller, we fit the SmartGeez M9 dimmer switch. You still get full smart control through the app — but you can also walk up and:
• Tap to turn lights on/off by hand
• Slide your finger up or down to dim
• Do all of this even if the Wi-Fi or cloud is down
So there’s always a simple manual control to fall back on — your lights stay in your hands.
Professional, neat, safe installation
A lot of the Ganen installs we see are messy — modules and drivers crammed into ceilings and cabinets with untidy, sometimes unsafe wiring. We don’t just swap parts. Our licensed electricians re-do the work properly: tidy terminations, safe loading, labelled circuits and a clean finish you’d be happy to open up and show someone.
It’s one accountable team from start to finish — we supply the components, carry out the electrical and installation works, and set up your app and automations before we leave.
From Ganen to a fully smart home in four steps
Free assessment
WhatsApp us photos of your modules and switches. We identify what you have and what’s still good.
Tailored quote
We recommend Aqara or Tuya / Smart Life to fit your home and budget, and quote based on your actual requirements.
Professional migration
We supply and install the new modules and switches, retain your dimming, replace failed hardware and tidy the wiring.
Setup & handover
We configure the app, automations and voice control, then show you how to use it. Done.
Ganen migration FAQ
Will my lights still work?
Usually not immediately. The kinetic/wireless switches control your lights over a local 433MHz radio link that doesn’t depend on the internet, so basic wall control generally keeps working. What degrades is the app, remote access, automations and voice — and you have no support if a module fails. Migrating restores the smart features and removes that risk.
I changed my phone and can’t download the Ganen app anymore — can you help?
Yes — this is one of the most common reasons people contact us. The Ganen app is no longer maintained or properly available to reinstall, so a new or reset phone often can’t set it up again. Migrating you to Aqara or Tuya / Smart Life puts your home back on an app you can freely download, update and re-pair on any phone, now and in future.
A Ganen device failed and I can’t get a replacement part — what now?
That’s expected: there are no Ganen spares anymore. We replace the failed module (and pair it into your new supported system) and can do the rest of the home at the same time or in phases. You get working parts again, with a clear support path going forward.
Do I have to rip out everything at once?
No. We assess what you have and can migrate in phases if you prefer. We also keep compatible parts — for example, your existing dimmable LED drivers usually stay, so dimming carries over.
Can you keep my dimming on downlights and light strips?
Yes — on both. Retaining dimming is a core part of how we migrate. For downlights (the Ganen KRC410 path) we fit a supported smart dimmer. For light strips and cove lighting (the KRC411 + 0–10V driver path) we fit the SmartGeez M9 dimmer and keep your existing LED drivers — so your strips still dim smoothly. The M9 also lets you dim manually by sliding your finger, even with the network down.
What do you replace the kinetic switches with?
Neat battery-operated smart wireless switches. They mount where your old switches were, so there’s no need to chase new wiring through the wall, and they integrate with Aqara or Tuya / Smart Life.
My wiring looks messy and a bit unsafe — can you fix that?
Yes. Our licensed electricians re-do the installation properly: safe loading, tidy terminations, labelled circuits and a clean finish. Making messy Ganen jobs safe and neat is a big part of what we do.
How much does Ganen migration cost?
It depends on how many circuits, switches and modules you have, and whether you choose Aqara or Tuya / Smart Life. Start with a free assessment over WhatsApp — send photos and we’ll give you a quote based on your home.
Do you supply and install, or just sell parts?
We’re a one-stop service: we supply the components, carry out the electrical and installation works, and set up the app and automations. One accountable team end to end.
Ready to migrate your smart home?
Tell us what you have and we’ll handle the rest — supply, professional installation and full setup on a system that’s here to stay.