Make sure you are have set the app to China locale/server. It is a common error to choose Singapore server. You should also ensure you are using the latest version of the Mi Home App; please update if necessary. Finally, if you continue having trouble pairing, you can consider trying it again with another phone, and we recommend using an Android Phone. Not to worry this step is just for pairing purposes you will still be using your iPhone after pairing. Remember to pair using the same Xiaomi account. 1 in 50 iPhone users have challenges in pairing the devices with their Mi Home App. Following our above instructions fix 99% of the issues.

Up to 30 devices

No, it comes with China plug. You need to attach a power adapter, sold separately. You can find it at the following link:

Up to 10 of it around your house. But typically one is more than enough, at most two to three if at all necessary.

Yes, only the Chinese radio station is available.

We had customers who reported this, but in both instances, it was related to the Telco outages by Starhub. Simply ensure you have good internet connectivity.

Yeelight bulbs, Yeelight light strips, Yeelight Ceiling Lights, Xiaomi Honeywell Smoke and Natural Gas detectors do not require a gateway to work. They can work without a Xiaomi Gateway v2. However, you get more functionality when used together with the Xiaomi Gateway. Most other Xiaomi and Aqara automation devices require a gateway to function. Yeelight and Xiaomi motion sensor nightlights are stand-alone and not controllable via a smartphone and hence don’t require a gateway.

Yes, it comes with a 1 Month warranty. You may also purchase an additional warranty for up to 1 year from us for peace of mind. You also get a FREE additional 1 month warranty if you write us a product review.